Refund policy

The Sugar & Spice Company Policies

 

1. Order Placement & Payment

    •    All orders must be placed at least 2 days in advance.

    •    Full payment is required at the time of order confirmation. Payment options will be shown at checkout.

    •    Custom orders may require a non-refundable deposit.

2. Pickup & Delivery

    •    Pickup times are scheduled in advance. Customers must arrive within 30 minutes of the scheduled time.

    •    A “ready for pickup” notification will be sent via email/text. If a specific pickup time has been set or a notification has been sent, orders will not be remade if they are not picked up on time.

    •    Delivery is available within 25 miles for an additional fee. We are not responsible for any damages after delivery.

3. Refunds & Cancellations

    •    Orders may be canceled up to 12 hours before pickup for a partial refund.

    •    No refunds or remakes will be provided for:

    •    Missed pickups

    •    Incorrect orders due to customer error

    •    Dissatisfaction based on personal taste

    •    If we make a mistake with your order, please contact us within 12 hours for resolution.

4. Quality & Allergies

    •    Our products are made fresh with high-quality ingredients; however, we cannot guarantee an allergen-free environment.

    •    It is the customer’s responsibility to inform us of any allergies when placing an order.

5. Liability

    •    Once an order leaves our premises, we are not responsible for any damage due to improper handling or transport.

    •    We reserve the right to refuse service to anyone who does not comply with our policies.

By placing an order with The Sugar & Spice Company, you agree to these terms. Thank you for your support!